Warranty and Policies


 

LCD Monitors

 

Australian Consumer Law Notice        

 

Our goods come with guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

 

Warranty        

 

1.      General Terms and Conditions: Australia and New Zealand        

 

This document sets out the terms and conditions of BenQ's manufacturers product warranties for BenQ branded products.

 

In this warranty:

 

            a)        “ASP” means a BenQ Authorised Service Provider.

            b)       “BenQ” means BenQ Australia Pty Ltd ACN093 179 134;

            c)        “Product” means any tangible personal property purchased by you from BenQ;

            d)       “Warranty Period” means the period or periods of time specified in the Table for Warranty Period for BenQ Products;

            e)        “You” means the purchaser of any one or more Product, and “your” has a corresponding meaning.

 

2.      Warranty Terms        

 

2.1     BenQ warrants that the Product is free from manufacturing defects in material and workmanship when despatched from a BenQ warehouse in Australia or New Zealand for the relevant Warranty Period.

 

2.2     Subject to the terms of this warranty BenQ will repair or replace at no additional charge, defective parts with new parts or serviceable parts that are equivalent to new parts in performance.

 

2.3     This warranty only applies to Product purchased in Australia or New Zealand and is in addition to (and does not exclude or modify in any way) any non-excludable statutory warranties in Australia and New Zealand.

 

2.4     The sales  receipt  is  proof  of  purchase  of  the  Product  and  the warranty period commences as of the date on the receipt. Please complete section 10 below to maintain a record of your purchase.

 

2.5     It is your responsibility to maintain useable archival back-ups of all data and to reload all software following any maintenance or repair work.

 

2.6     This warranty is given in addition to the other rights and remedies that are conferred to you by the law.

 

3.      Warranty exclusions        

 

This  warranty  or  a  claim  made  under  it  may  be  refused  if  the  defect claimed  has  arisen  for  reasons  other  than  faulty  or  defective  parts  or workmanship. Circumstances in which a warranty claim may be declined  include, but are not limited to, the following:

 

3.1     The Product is damaged by:

 

            (a)      accident;


       

            (b)      misuse  or  abuse,  including  failure  to  properly  maintain  or service;


       

            (c)      normal wear and tear;


       

            (d)      incomplete or improper installation;


       

            (e)      incorrect, improper or inappropriate operation;


       

            (f)       insect or vermin infestation;


       

            (g)      food or liquid spills or immersion in liquid;


       

            (h)      use or storage in conditions or at temperatures other than as recommended in the Product’s specifications or instruction manual;


       

            (i)        incorrect voltage or use of batteries or charging units other than those supplied or recommended by BenQ; and


       

            (j)        images burnt into the displayed image as a result of a failure to use power saving or screen savers.


       

 

3.2     The Product's serial number or  warranty seal  has been  removed  or defaced;

 

3.3     A claim for missing software or accessories was not reported during BenQ's normal business hours within 7 working days after purchase and/or satisfactory evidence that the relevant item was missing is not provided.

 

3.4     The Product is used at any time for a commercial, business or industrial application.

 

3.5     Software  related  faults  resulting  from  incorrect  installation  of  software (except  where  the  software  is  installed  by  an ASP). Viruses  or  bugs  are  not  considered Product faults.

 

3.6     Parts,  products  and  software  not  manufactured  or  supplied  by  BenQ, whether installed  in  or attached to the Product,  are not covered  by this warranty.

 

3.7     LCD screens may contain defective pixels which, while visible, may not constitute a defect for the purposes of this warranty.   BenQ retains the right to refuse any claim for repair or replacement of a LCD screen if the number  of  defective  dots  falls  within  BenQ's  published  specifications. The specifications are available at below.

 

3.8     BenQ is not responsible for providing you with any future upgrade/s of software bundled with any Product.

 

3.9     Parallel/grey imports

 

        “Parallel” or “grey” imports is a term used to describe products imported directly into a country by persons other than the manufacturer’s authorised distributor in that country.

         

        BenQ Australia Pty Ltd (“BenQ Australia”) is the sole authorised importer into Australia of BenQ branded products.        

         

        BenQ Australia does not provide any warranty or guarantee on parallel or grey imports.

         

        BenQ Australia is under no obligation to service or repair parallel or grey imports and will charge standard commercial rates on such products it chooses to service or repair that it is requested to service.

         

        Consumers who intend to purchase BenQ branded products overseas or online are advised to check with the reseller to establish the warranty applicable to the product. BenQ Australia will not be bound by any incorrect information provided by the reseller.

         

        Consumers are also warned that goods purchased outside of Australia may not meet Australian safety or other standards.

         

        BenQ Australia will service BenQ branded products carrying an international warranty in accordance with the terms of that warranty.

 

4.      How to arrange warranty service        

 

4.1     Before initiating a warranty service, please prepare the following information:

 

        (a)      Product name or model number;

        
       

        (b)      Full serial number;

        
       

        (c)      Your contact address, email, telephone and fax numbers;

        
       

        (d)      Detailed description of the fault; and

        
       

        (e)      Purchase invoice or receipt.


       

 

4.2     Return of Product

 

            The Table of Warranty Period for BenQ Products in paragraph 11 below sets out how your Product is to be delivered to BenQ for assessment and repair. This will either be:

             

            (a)      For you to arrange delivery of the Product to BenQ or your nearest ASP ("Return to base"); or

             

            (b)      BenQ will arrange the return of your product at BenQ’s expense.  This may involve taking the product to a local drop off point as advised by BenQ.

 

4.3      Return to base

 

            (a)       If your Product is to be returned to BenQ or your nearest ASP for repair, you must include your receipt as a proof of purchase date, and the information set out in paragraph 4.1 above.

             

            (b)      To locate your nearest ASP log onto www.BenQ.com.au. If you do not have access to the internet and are calling from Australia you can call 1300 130 336 between 9am and 5:30pm (Australia EST or daylight saving time as applicable) weekdays excluding public holidays, from New Zealand call 0800 14 2367 between 8:30am and 5:30pm weekdays, excluding public holidays.        

             

            (c)      The Product should be packed to avoid damage in transit. If possible, packing it with the original packing material or materials will minimise the risk of the Product being damaged in transit. BenQ shall have no liability whatsoever for any damage caused during or as a result of transit.

             

            (d)      BenQ will notify you of when the Product is ready for pick up.

             

            (e)      Please note that freight and insurance to and from your nearest ASP must be arranged and paid for by you.

 

5.      Repair Notice        

 

BenQ gives the following notice with respect to all repairs of Products:

 

5.1     User-generated data

 

        The repair of goods capable of retaining user-generated data may result in the loss of data stored on those goods. 

         

        In this notice, “user-generated data” means any data stored on goods including customized programming on computers and cameras. 

 

5.2     Use of Refurbished Parts

 

        Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

 

6.      Customer Charges        

 

6.1     Where  a  claim is made under this warranty and the ASP determines that the problem with the Product  is not  covered  by any applicable warranty,  you  will be liable for any charges incurred to  rectify  the  problem.  In the event that no fault is found with the Product you will be charged an inspection fee.

 

6.2     In  order  to  minimise  the  possibility  of   your  incurring  charges  for  the correction of any problem, we recommend you check the following:

 

        (a)      The Product and software have been correctly installed,

         

        (b)      All settings are in accordance with the instruction manual, and

         

        (c)      The problem is not related to any accessory or software not supplied with the product, or due to any introduced virus or bug.


       

 

7.      Limitation of Liability        

 

7.1     To the full extent permitted by law all warranties other than provided herein are expressly negated, and BenQ shall not be liable with respect to any loss or damage whether direct or indirect or consequential arising from your purchase, use or non-use of the Product.

 

7.2     Provisions of the Competition and Consumer Act and other State legislation in Australia, and the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act in New Zealand, imply warranties or conditions, or impose obligations, upon BenQ which cannot, in whole or in part, be excluded, restricted or modified. To the extent permitted by law, BenQ's liability (if any) arising out of or in relation to the Products or any services supplied by BenQ shall be limited, at its option, to:

 

        (a)      in the case of Products, the replacement or repair of the Products or the supply of equivalent products or the payment of the cost of replacing the Products or having the Products repaired or of acquiring equivalent Products.

        (b)      in the case of services, the supply of the services again or the payment of the cost of having the services re-supplied.

 

7.3     The warranties conferred under BenQ’s manufacturers warranty do not extend to any costs, damages or losses associated with the installation, de-installation or re-installation of a Product, including costs associated with the de-mounting or re-mounting of any projector (and any other ancillary activities), delivery, handling, transportation or insurance of the Product or any part or replacement of the Product.


       

8.      Privacy        

 

In the  event  that  you  make a  warranty claim it  will  be necessary for BenQ and/or the ASP and retailer from whom you purchased the Product to exchange the personal information you have provided (as defined in the Privacy Act 1988 (Cth)) for the purpose of contacting you (if required) and as  otherwise  necessary  to  enable  BenQ  to  meet  its  obligations  under  this warranty.


       

9.      Contact Details        

 

BenQ Australia Pty Ltd

Unit 6, 2 Holker Street

NEWINGTON NSW 2127

AUSTRALIA

 

Tel: +61 2 8988  6500

Fax: +61 2 8988 6538

Call Centre:       1300 130 336 (Australia)  0800 14 BENQ (2367) (New Zealand)

Email: BQauService@BenQ.com


       

Contact details for general enquiries are the same as those set out in paragraph 4.3(b) above.


       

10.     Warranty Details        

 

Please record the following details in relation to your Product and store this information in a safe place:


       

 

 

Model

 

Serial Number:

 

Date of Purchase:

 

Place of Purchase:

 

Company Name

 

Address

 

Please also retain with this information, a copy of the invoice issued to you by the supplier.


       

11.     Table of Warranty Period for BenQ Products        


       

The warranty applicable to each Product is set out in the tables below.


       

11.1      Complete Products        


       

Product                                                        

Model No.                                                        

Warranty Period                                                        

                                                                                                            

BenQ LCD/LED Monitor                   

Standard Models: GL, GW, EW and RL Series                   

3 Years On-Site pick up                   

Value Models: G922HD, G922HDA, G2020HD and G2020HDA.                   

3 Years Limited Warranty (1 year panel only).                   

Commercial/Gaming  Model:  BL and XL series                   

3 Years On-Site Pick up & return

                                                                                                            

BenQ
                                                                         DLP                                                
   Projectors                                                           

GP1/GP2;  MP515/MP515ST/MS510/MS612ST/MS614/MS500 MS502/MS513P/MS514P                   

1 year Return to Base for
   purchased after 1/Feb/2010.
   Lamp – The earlier of 6
   months or 750 hours use                                                           

MP525P/MP525ST/MP575/
   MP626/MP670/MP776/
   MP776ST/MX501/MX511/MX613ST/MW512
   MW516/MX615/MX660/MX660P/SP870/SP920P/
   W600/W1000/W1100/W1200/W1060/W710ST     LW61ST/LX60ST/W1070/W1070+, W1080ST/W1080ST+                                                          

2 years On-Site pick up and
   return
   Lamp - The earlier of 6
   months or 750 hours use.                                                           

Education
                                                                         DLP                                                
   Projector                                                           

MP772ST/MP777/MP780ST/
   MX710/MX711/MX750/MX760/
   MX761/MX810ST/MW811ST/MW860USTi
   MX812ST/MW811ST/MX880                                                UST                                                /MW850UST    MW851UST/MW816ST/MX815ST/MW712      MX716/MX717/MX763/MX764
   SP840/ SP890/SP891/W6000*/W7000/                  SH910/SH960                                                           

3 years On-Site pick up and
   return
   Lamp - The earlier of 1 year
   or 1,000 hours use.                                                           

Projector Lamp and Accessories**                   

All models of lamp                   

The earlier of 6 months or 750 hours  whichever comes first.                   

BENQ Large Format Display (IFP)                   

RP Series                   

3 year limit on-site warranty (Limit on-site warranty  means user has to take the product from the wall or fixing on to floor or  table for repair.                   

                                                                                                            

BenQ Signage                   

 Series IL,  PL, PH, SL, ST, BH, DH and TL                   

2 year Return to Base (RTB) for warranty service                   

BenQ Electrostatic  Speaker (ADO)                   

BenQ treVolo Protable Electrostatic Speaker                   

1 year Return to Base (RTB)                   

BenQ WiT Lamp                   

BenQ WiT LED Lamp                   

1 year Return to Base (RTB)                   

BenQ Zowie Mouse and  Accessories                   

All BenQ – Zowie models of Mouse, Pad and Cable  Management Device                   

1 year Return to Base (RTB) (For purchases from Australia  only)                   

Software                   

                                                                                                            

90 days                   

*           W6000 purchase after 1/1/2011 will enjoy 3 year warranty. 

**          Applies to Lamp and Accessories subsequently purchased from BenQ or Authorized Resellers


       

11.2       Parts and accessories        

 

In relation to parts and accessories:

 

“In- Box” means all remote controls purchased with the Product are covered under this warranty for the same period as the BenQ product purchased.

 

“Out-Box” means parts and accessories purchased from authorised BenQ resellers and distributors separate from the Products listed in paragraph 11.1 above.

 

                                                           

Product                                                        

Warranty Period                                                        

In-Box                                                        

Out-Box                                                        

                

Standard Remote Controls               

(for all products               

                

                

1 year               

                

6 months               

                

Lamps for Digital Projectors               

                

The first to occur of  12 months and 750 hours of usage               

The first to occur of  6 months and 750 hours of usage               

                

Other Parts, Accessories               

                

                

1 year               

                

6 months               



       


       


       


       


       


       



       


       

BenQ Pixel Policy        


       

LCD Monitor Defect Pixel Policy         

 

Panel manufacturers set limits as to how many defective dots (or sub-pixels) are deemed to be acceptable on any LCD panel.  

 

BenQ’s manufacturers  warranty covers any defects that exceed the defect specifications described in this document.  

 

What is a Bright Dot or a Dark Dot?         

 

A pixel (picture element) consists of one red and one green and one blue dot or sub-pixel.


       

A standard 15” LCD panel with a resolution of 1024 x 768 pixels has a total of 786.432 pixels or 2,359,296 dots. 17” and 19” LCD panels have almost 4 million dots, while a 20.1 LCD has more than 5.5 million dots and a 23” has just over 6.9 million dots.


       

Each dot is driven by an individual transistor. If a transistor becomes defective, the corresponding dot may be permanently lit (a bright dot) or may not light (a dark dot).


       

All Models are Defect Free for 30 days from Purchase         

 

BenQ Australia will replace any LCD monitor that is found to have  bright or dark dots in excess of the maximum number specified below within 30 days of the purchase date. 


       

Maximum Number of Defects         

 

The specifications for the number of defects that are deemed to be acceptable for each size of LCD panel are:  


   

TypeResolutionBrightDarkTotal
Smaller than FHDSmaller than 1920x1080335
Full HD (FHD)1920x1080 (1080p)355
Quad HD (QHD)2560x1440 (1440p)355
Ultra HD (UHD)3840x2160 (4k)51010

       

*  Specifications may be subject to change without notice.